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Enhanced Security for ATB Online and ATB Mobile

Make online banking even safer by activating two-step verification.

Enhanced Security (also called two-step verification) fights fraud by helping make sure it's really you accessing your account in ATB Online and ATB?Mobile.


How does it work??

Enhanced Security is triggered by sensitive transactions such as adding a new bill payee or e-Transfer recipient, or a password change. Then, it only takes a few seconds to complete the two easy steps.?

What transactions will trigger Enhanced Security?

  • adding or editing bill payees
  • adding or editing Interac e-Transfer payees
  • large transfers to external accounts
  • updating your contact information
  • changes to your username, password or security questions
  • sending a Global Transfer



What is Enhanced Security?

It’s ATB’s two-step verification system that fights fraud, by creating an additional layer of security on your accounts.

Before you complete certain online transactions, you will be asked to enter a one-time passcode. This code will be sent to your mobile or home phone via a text message or an automated phone call. It works as a second check to make sure it’s really you accessing your account.

Why do I need Enhanced Security?

If someone manages to get their hands on your password, Enhanced Security will limit what they can do within your ATB Online account. Even, if they gain access to your account they won’t be able to:

  • change your contact information
  • transfer money out of your account
  • make unwanted transactions

Enrolling in Enhanced Security protects your accounts by making it more difficult for someone to perform transactions without your authorization—effectively stopping fraud before it happens. And as an added benefit, Enhanced Security users will soon be able to do even more within ATB Online. Details to come on that!

Enhanced Security only adds a few extra seconds in the transaction process, while potentially saving you countless hours of effort and frustration that victims of fraud typically experience.

How do I sign up for Enhanced Security?

  • Log in to your ATB Online account
  • Go to the top right corner, select the down arrow by your name
  • Choose “Self-Service”
  • Under Preferences, select “Manage Enhanced Security”
  • If you haven’t signed up yet, you’ll be brought to a page with information about Enhanced Security. Select the “Enrol Now” button and follow the steps to set up your phone number

For help or questions call us at 1-866-282-4932.

Does ATB’s Enhanced Security Solution cost me anything?

Enhanced Security is free for all ATB Online users. We highly recommend it and encourage you to enrol.

How do I know if I am already enrolled?

  • Log in to your ATB Online account
  • Go to the top right corner, select the down arrow by your name
  • Select “Self-Service”
  • Choose Preferences, then select “Manage Enhanced Security”.
  • You’ll be asked to enter a code or answer a security question before you can view your Enhanced Security settings

Once you’re on the “Manage enhanced security” page you’ll see if your Enhanced Security is set to “On” or “Off”. If you change your settings you must select “submit” to save your changes.

I didn’t receive a text message or phone call with a verification passcode. What should I do?

Try requesting another passcode.

From the passcode input screen, press Back. The phone selection page is displayed. Re-select a phone number and delivery method and press Submit.

Also make sure you’ve got adequate cell phone signal when you’re trying to receive a passcode.

Still need some help? Call us at 1-866-282-4932.

Can I update the phone number where I receive my passcodes?

Please call 1-866-282-4932 and we would be happy to update the phone number for you.

Help! My phone is lost or stolen.

We strongly recommend you call us at 1-866-282-4932 to secure your account and prevent any possible fraud.

What happens if I don’t enter the passcode or I log off before I complete the transaction?

The transaction will automatically be cancelled.

Can I change the way I receive my passcode (text or phone call)?

Yes. Each time you trigger Enhanced Security you can choose how you would like to receive the passcode.

How do I turn off Enhanced Security?

  • Log in to your ATB Online account
  • Go to the top right corner, select the down arrow by your name
  • Choose “Self-Service”
  • Under Preferences select “Manage Enhanced Security”
  • You'll be asked to complete a code entry request before you can view your Enhanced Security settings.
  • After submitting your code, select the “Off” button, then select “Submit” to save

I received an Enhanced Security passcode, but I didn’t perform a transaction.

Then it’s working perfectly. Please call us immediately at 1-866-282-4932 and we will secure your account to prevent any possible fraud.

How does Enhanced Security change the terms and conditions of my ATB Online Access Agreement?

The ATB Online Access Agreement has been updated to include Enhanced Security and can be viewed here. We strongly recommend enrolling in Enhanced Security, as it adds an additional layer of protection, above and beyond our already rigorous security.

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