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The ATB virtual assistant transforms how you connect with ATB, giving you fast, friendly support wherever and whenever you need it.

Just chat with ATB on Facebook Messenger, or download the ATB virtual assistant app:

Chat on Facebook Messenger

The ATB virtual assistant can help you:

  • Find an ATB branch or ABM - Simply drop a pin or type your address to find the nearest branches or ABMs. (Type: “Where’s the nearest branch?”)
  • Perform simple transactions (pay bills, send money by Interac e-Transfer?, or transfer between your own accounts) - Type what you’d like to do, and the ATB virtual assistant does the rest. (Type: “Send David $20”)
  • Connect to ATB Client Care - Get the help and support you need with limit changes, PIN resets, and more, just by chatting. Available 9am - 5pm, Monday to Friday. (Type: “Human”)
  • Find answers to FAQs - Get answers to hundreds of common banking questions and, if the ATB virtual assistant doesn’t know the answer, it can connect you to a human who does. (Type: “Where can I find a direct deposit form?”)
  • Check your balance - Get quick and easy access to your account balances and recent transactions, including pending Mastercard transactions. (Type: “What’s my balance?”)
  • Track your spending - With our money management tool, ATB TrackIt, built right in, it’s never been easier to see where you spend your money. (Type: “How much did I spend on gas in June?”)
  • Access your preferences - Reorder or hide your accounts for quicker access to those you use most. (Type: “Preferences”)
  • Count on the protection of Enhanced Security - Two-step verification ensures it's really you making a transaction.

Experience a new way of banking! Enjoy the convenience and support of the ATB virtual assistant.

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Read about privacy & security

Banking through ATB Online is very safe and your funds are always protected by the ATB Financial Online Banking Security Guarantee. All transfers move through the secured Interac ? network, and no confidential banking information is shared.

If unusual activity occurs, ATB Online will take the additional step of asking for your personal identification questions.

Here's some advice to keep your accounts safe and secure:

  • Connecting to ATB Online through Facebook Messenger gives you access to your accounts on any of your devices where you use Messenger. If you 'logout' of ATB Online from one device, you will be logged out on all of your devices.
  • When you're logged out, you'll still get any reminders, alerts, and notifications. To stop getting notifications and completely close the connection to ATB Online, just type 'disconnect'.
  • ATB will never ask you to type your username, password, or account number directly into the chat. Only enter this information when you log in.
  • Don't want your balances to stay in the conversation after you view them? You can delete any message in this conversation.
  • FYI, like all Messenger conversations, some of our conversation history is stored in the US but none of your banking information is stored there.
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